Something’s not working right (technical issue)

Try the following first.

If you use Ruut web platform, please:

• Refresh the page;
• Clear your browser cookies/cache;
• Switch to another browser or device.

If you use Ruut app platform, please:

• Relaunch the App → Fully close the app and open it again.
• Verify Your Internet Connection → Make sure you're connected to a stable Wi-Fi or mobile data network.
• Update the App → Check that you're running the latest version from the App Store.
• Restart Your Device → A quick restart often clears up performance hiccups.

If the problem continues, reach out to our support team at [e-mail] or through the in-app support option. Please share:

• Your device model and operating system;
• The current app version/browser;
• A brief description of the issue or any error messages;
• A screenshot or video illustrating the problem.