How do I reset my password?

You can reset your password anytime on our website by following these simple steps:

Web

1. Open the https://learn.ruutlabs.com/ and go to the Sign In;
2. Tap on “Forgot your password?“;
3. Enter your valid email associated with the account and submit the request.
4. Open the password reset email with the subject line Password reset for Ruut;
5. Click the blue “Click here” button in the email;
6. Follow the on-screen steps to create and confirm your new password;
7. Log in with your email and updated password.

App

1. Open the app and go to the Sign In screen;
2. Tap on "Forgot your password?";
3. Enter the email address associated with your account and submit the request;
4. Check your inbox for a confirmation email containing a verification code;
5. Return to the app and enter the verification code in the provided field;
6. Follow the on-screen steps to create and confirm your new password;
7. Log in with your email and updated password.